Improving performance by
making work more human

At MAKING SHIFT HAPPEN, we believe performance is not accidental – it is designed.

Our Performance Equation shows the way, because if people belong, they perform: Performance = Belonging = Diversity + Inclusion + Trust Actions

• Diversity – the mix of people, perspectives, experiences
• Inclusion – systems and structures that open the door
• Trust Actions – the everyday actions that show people they matter
• Belonging – the felt experience of being respected and valued
• Performance – the results: collaboration, innovation, wellbeing, delivery and safety.

We are a boutique organisational development consultancy with one mission: to improve performance by making work more human. Inclusion is the anchor in everything we do – from leadership and teams to culture and strategy. We help organisations tackle their toughest challenges and unlock real performance gains.

For the last decade, we have guided leaders and teams across industries to thrive in a world of constant change. Our work is dynamic, evidence-based, and always customised to your context. We don’t do “off the shelf.” We co-create with you.

As AI reshapes the workplace, we focus on the human side of this shift – helping leaders and teams use technology wisely while protecting trust, belonging and culture.

Our expertise spans: